Douglas Fir Resort Water Slides is an exciting aqua park that is complimentary for all guests staying here. Featuring over 100,000 litres of water, this area of our hotel offers two water slides and kiddy pool, hot tub, steam room and a unique games room. Families love it here.


Today I met with the water park staff to learn about what they do on a daily basis at Douglas Fir Resort. First we folded the complimentary towels and prepared for the guests. Then I learned how to keep logs and maintain records of all the guests that enter the water slides. It was a busy day here because our hotel was fully booked and everyone wanted to go sliding. We went down to the supply area so that we could  refill all  shampoo and conditioner bottles and check to make sure the pool area had stocked up on towels. By this time many guests were already enjoying the slides so I met up with staff to supervise the children and make sure they were safe. Everybody looked like they were having fun.

There was one moment that was quite funny.  A mother was at the bottom of the blue slide ready and waiting to catch her child as she came down the slide when in fact it wasn't her child!  There was actually a man coming down the slide who was very surprised to see that a women was there to catch him! Priceless.

Thanks to the pool staff for letting me join them on a evening of water fun. I had a good time and so did the guests.

Have fun Slidin!

A few tips from the water slides:

Labels: Banff accommodation, Douglas Fir, douglas fir resort, family accommodation, Hotel, Water Slides

Today I headed upstairs for my front desk duties and met with the Reservations Supervisor. We started the day off with an overall review of front desk procedures and operations. I was able to stand back and observe the smooth flow of all the front desk staff and see exactly how our clients interact with the staff  from check in to check out.  I noticed a few key qualities that all the front desk staff exhibit naturally towards the guests. The qualities included:

• Cheerful outlook
• Spirited optimism
• Great listeners
• Staff always holding a friendly smile

Considering these economic times for most hotels this type of person is hard to come by. I find it really nice to come into a hotel that already has these unique qualities in the guest services staff.
I believe that some of the most effective hotel strategies are those that simultaneously satisfy guests, improve operational efficiencies and generate additional revenue. That is what Douglas Fir Resort has really linked to right here at the front desk.
One member of the front desk showed me how she implemented her very own review guide for celiac and vegetarians in Banff.  She has created a list of restaurants that people with food concerns can obtain from the front desk, as well as a monthly review of what events are going on here in Banff.  I thought this was a fabulous idea being a celiac myself. I know just how hard it is to come by gluten free restaurants on my own. I could tell that the communications in the hotel have worked effectively and that the front desk has had an input of their very own. The guests are happy with additional touches such as reviews, and suggestions.  Many of the guests commented on returning again as well as mentioning about our hotel to their friends.



Tomorrow I will be at the WATER SLIDES!


Anastasia

Labels: Banff, Douglas Fir, douglas fir resort, Water Slides