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Best Rate Guarantee

Thank you for choosing to stay at the Douglas Fir Resort & Chalets. We want to ensure that our guests are aware that it is in their best interest to book directly with  Douglas Fir Resort & Chalets. We genuinely want all of our guests to have an enjoyable stay and we want them to feel confident that they received the lowest room rate available to them.

Our Best Rate Guarantee, along with the professional service offered by our in-house reservation team will ensure you received the lowest rate as well as all of the correct information about the hotel and about your upcoming stay with us.


Advantages of booking directly with Douglas Fir Resort & Chalets. 

  • Best Rate Guarantee: We will always provide the lowest rate.  When booking directly with the Douglas Fir Resort & Chalets. We guarantee that you will not find a lower rate online and available to the general public for the suite of your choice.  If you do find a lower advertised online rate, please fill out our claim form or call 1-800-661-9267 within 48 hours of booking and we will match that rate and provide an extra 5% off.
  • Pay when you stay and not a moment before!
  • Service: When booking directly with the Douglas Fir Resort & Chalets, we can assure that your specific needs and requests are met. When booking with the Douglas Fir Resort & Chalets, you will be talking directly with an in-house trained Douglas Fir Resort & Chalets, associate who will work with you to provide the best package, best rate, or ensure you will receive the correct information to fulfill your needs, or use our online booking system that is clear and simple to navigate.
  • Make Changes with Ease: It’s easy to make changes with a Douglas Fir Resort & Chalets employee onsite at the hotel, they have the knowledge about the hotel and the area and will always be able to answer your questions.
  • No Hidden Fees: Many online travel sites charge extra fees for online bookings. We do not!
  • Exclusive Offers & Savings: Are available to our guests who book direct. Savings are offered through our monthly newsletter and our promotions page.
  • Up to Date Info on the Douglas Fir: Get the most up-to-date information about our hotel right on our site.

Terms & Conditions

Our Best Rate Guarantee is subject to the following terms and conditions:

  1. Reservations must be made through the Douglas Fir Resorts & Chalets website
  2. The Guarantee does not apply to:
    1. Unpublished rates, such as group or corporate rates.
    2. Package rates or special offers that include other components, such as travel, car rental, meals or entertainment.
    3. Rates negotiated for extended stays.
    4. Rates available on auction websites where is not known until booking is finalized. Examples of these types of sites include, but are not limited to, Priceline and Hotwire.
  3. The rates available under this Guarantee cannot be combined with any other special or promotional offers or discounts.
  4. Claim must be made within 48 hours of booking your suite online and at least 48 hours before check-in.
  5. The Comparison rate must be for the same suite type, reservation date and duration as reserved through the Douglas Fir Resorts & Chalets booking system in order to be eligible for the guarantee.
  6. Comparison rate must be available to the public and be verifiable by Douglas Fir.
  7. Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
  8. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the suite rate, and the Comparison Rate must still be available at the time the Doulgas Fir validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
  9. Void where prohibited by law. Douglas Fir reserves the right to modify or cancel the guarantee at any time without prior notice.
  10. Comparison rate must be quoted in Canadian dollars.

If you have any questions about our Best Rate Guarantee,
please call 1-800-661-9267.


Claim Form

The Douglas Fir Resort & Chalets will match any advertised rate and provide an additional 5%! Subject to the terms and conditions outlined above.

Guest Information


Reservation Information


Competing Rate Details


(Without Fees/Taxes)


Attach screenshot

Please attach a screenshot of the website with the lower rate displayed.



please indicate any details that will assist us in reviewing your claim

Contact form 7 Campaignmonitor extension by Renzo Johnson - Front end Developer - Full-stack Developer

 

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