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Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets
Douglas Fir Resort

WORK HARD & PLAY HARD
IN BANFF NATIONAL PARK
The one thing missing is you.

Great benefits and incentives. Competitive wages. Sociable team environment. Waterslides, pools, fitness facilities, use of staff ski pass. Free internet access. Well maintained staff housing. Some subsidized transportation provided.
 
We are looking for great people to join the Douglas Fir Resort team in the following roles:
 
 
 
 
 
 
 
HOUSEKEEPING SUPERVISOR
Full-time permanent
 
Duties:
* Coordinate and supervise daily duties of a team of room attendants
* Inspect guest rooms, corridors and public areas and ensure that these areas are cleaned to hotel standards
* Complete daily assignment sheets and document any lost and found and/or mechanical problems found in guest rooms
* Weekly inventories
* Perform room attendant duties as required
* Respond to guest requests
* Ensure hotel security by following hotel procedures
Requirements:
* At least one year of housekeeping and supervisory experience
* Strong leadership and motivational skills
* An eye for detail
* Able to work flexible schedule

Apply Online or
Forward résumé to:
jobs@douglasfir.com
Fax 403-762-8774

 Douglas Fir Resort & Chalets
Attn: Housekeeping Manager
PO Box 1228, Banff, AB T1L 1B2
 
Please be advised that only those candidates selected for an interview will be contacted.

 
HOUSEKEEPING ROOM ATTENDANTS
Full-time and seasonal

* Clean and maintain guest rooms
* No formal education or experience required
* Training provided
* Wage $10.00* hourly for 40 hours per week (*after successful completion of the 3 month probation period)
* Bonuses and incentives
* Extra benefits after 6 months of employment
* Subsidized staff housing
* Transportation provided to work daily
* Uniforms provided
* Must be neat & tidy in appearance
* Clear RCMP check required

Apply Online or
Forward résumé to:
alison@douglasfir.com
Fax 403-762-8774
Ph
one 403-763-2215

Douglas Fir Resort & Chalets
Attn: Housekeeping Manager
PO Box 1228, Banff, AB T1L 1B2
 
Please be advised that only those candidates selected for an interview will be contacted.
 

This is a full-time permanent position.
Greet guests in a welcoming manner
Process guest reservations, arrivals and check-outs
Data entry
Assign rooms and issue keys
Clerical / telephone
Answer questions.
Advise guests on dining and recreational options.
Superior customer service attitude
Computer proficient
Professional telephone manner
Previous front desk experience an asset
Able to work flexible hours
Clear RCMP background check required
 
Apply Online or
Forward résumé to:
jobs@douglasfir.com
Fax 403-762-8774

Douglas Fir Resort & Chalets
Attn: Maintenance Manager
PO Box 1228, Banff, AB T1L 1B2
  
Please be advised that only those candidates selected for an interview will be contacted.
 

Requirements:

- A proven record in hotel sales

- Excellent written and verbal skills

- Great people skills

- Self-motivated and energetic team player

- Competent in MS Office and internet applications

- Able to travel and maintain a flexible work schedule

 

Permanent full-time position. Comprehensive benefits

package. Competitive salary based on experience.

 

General accountability

 
Reporting to the general manager, the sales manager is accountable for developing and managing the total sales, advertising, and promotional efforts of the hotel. The sales manager is called upon to professionally represent the hotel at trade shows, hotel functions, community events and industry meetings. This position adheres to the confidentiality policies of Douglas Fir Resort & Chalets.

 

Scope

 
Douglas Fir Resort & Chalets has long been a favourite for families visiting Banff. The resort has one of the best records in the Bow Valley for return guests. A wide range of accommodation includes studios, lofts, condos, rustic cabins and large specialty suites, all with full kitchens and most with wood-burning fireplaces. Family amenities include a gigantic indoor playzone, a large indoor waterpark and pool facilities, a well-equipped fitness room, an outdoor tennis court, and family barbecue stations.

 

DUTIES

 
The key role of this position is to plan, direct and evaluate all sales and marketing initiatives for the hotel, with a focus on achieving hotel revenue goals. A valuable part of this role is the education of all members of the front desk team to ensure maximum revenues/yield targets are achieved.

 

Planning

 
- Development of sales targets and revenue projections in collaboration with the management team.

- Participate in the development of a marketing program to support the sales program.

- Develop pricing and package components in collaboration with the management team.

- Develop and maintain relationships with key clients.

- Establish and maintain industry network appropriate to the business environment.

- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies to meet or exceed hotel budgets.

Sales and Marketing

- Liaise with retail travel agents, carriers and wholesalers.

- Develop and maintain internet presence on wholesaler websites.

- Develop, acquire and generate individual, group and meeting/incentive sales and key service provider contact lists that will be captured in the hotel's database.

- Take an active role in regional and national tourism partnerships.

- Develop and maintain knowledge of market trends, competition and clients.

- Solicit business through telephone solicitation, outside sales calls, site inspections and written communication.

- Participates in tradeshows, conventions and promotional events on behalf of the hotel.
- Stimulate additional profile within all markets, which complement the sales effort.

- Responsible for growing and developing market segments, generating leads and timely follow-up on accounts.
- Identify and maximize opportunities to broaden market share targets.

- Inform and direct internal team on local and in-house advertising campaigns

- Supervise the production and distribution of literature and collateral.
- Ensure the integrity of key account/key prospect database and monitor team input for accuracy, thoroughness and coverage of local area.

- Manage the hotel website.

- Regularly entertain existing and potential clients.

Financial

 
-  Develop and manage a department budget to achieve the revenue goals.

-  Completion of reports and presentations as requested by the General Manager.

-  Prepare purchase orders following hotel policies and procedures. Enter purchase orders into Excel budget spreadsheets.

Administrative

 

- Develop a full working knowledge of the hotel.

- An effective member of the management team, with active involvement in the strategic planning and profitability vision of the hotel.

- Prepare weekly, monthly, quarterly and annual reports as required.

- Preparation of weekly and monthly action plans as requested.

- Participate in weekly management meetings.

- Work with other hotel departments to provide quality service to clients.

- Work with the operations team using effective revenue management techniques in order to attain the optimum mix of occupancy and average rates.
- Able to travel and maintain a flexible work schedule.

- Participate in manager-on-duty shifts (weekend and evening duties) as directed by the general manager.

- Other duties as assigned.

 

Requirements

 

Education and Experience

 

- Prior experience in the field of hotel sales.

- A diploma in business, sales or marketing related programs would be beneficial.

- Demonstrated knowledge/experience in advertising and promotional activities.

- Experience in developing travel packages, pricing models and dealing with retail travel agents, carriers and wholesalers.

 

Skills

 

- Exceptional communication (verbal & written) and interpersonal skills with the ability to adapt communication styles to relate and interact with all levels of the organization.
- A strong team orientation with a collaborative approach to work.
- Positive attitude and a self-motivated approach to work; open-minded, flexible, adaptable to change.

- Ability to trouble-shoot issues and take the initiative in problem-solving.
- Sound administrative skills.

- Ability to manage and implement plans and projects to completion and follow through with stated objectives.

- Ability to meet deadlines and keep up with a fast-paced work environment during the cyclical busy season and implement special projects/initiatives.
- Proficient in MS Office, internet applications, and customer relations management software (i.e. Maximizer).

- Ability to understand and interpret financial data.

Apply Online or
Forward résumé to:
jobs@douglasfir.com

or confidential fax (403)763-2220



Douglas Fir Resort & Chalets
Attn: General Manager
PO Box 1228, Banff, AB T1L 1B2
  
Please be advised that only those candidates selected for an interview will be contacted.
 

MAINTENANCE WORKER

Full-time

General maintenance and repairs in a resort hotel. Maintain guest rooms and public spaces by performing routine maintenance jobs and repairs on heating, cooling, ventilation, plumbing and electrical systems. Maintain pools, saunas and hot tubs. We have a strong emphasis on preventative maintenance.

Experience in HVAC systems, pool maintenance, electrical and plumbing will be a major asset. Great people skills are necessary since there is frequent interaction with guests. Must be a strong team player as well as able to perform independently.

Starting wage is $15.00 hourly 

* Excellent benefits after 6 months of employment
* Subsidized staff housing
* Uniforms provided
* Must be neat & tidy in appearance
* Clear RCMP check required

Apply Online or
Forward résumé to:
jobs@douglasfir.com
Fax 403-762-8774

Douglas Fir Resort & Chalets
Attn: Maintenance Manager
PO Box 1228, Banff, AB T1L 1B2
  
Please be advised that only those candidates selected for an interview will be contacted.
 

Frequently Asked Questions

 
Staff housing

Shared accommodation is available for rent at a subsidized daily rate, and is subject to availability. To be eligible for staff housing, an employee must be at least 18 years of age. The housing provided is equipped and furnished. A security deposit is required, and rent is deducted from the employee’s pay cheque.

Uniforms

Douglas Fir Resort & Chalets provides uniforms for hourly employees.

Employee benefits

A comprehensive group benefit plan is available to eligible hourly employees after six months of employment. Employees are provided with complimentary internet access and use of the hotel’s recreational facilities including the waterslides, pools, sauna, steam room and fitness room. Corporate ski passes are made available to staff. Additionally, staff appreciation gatherings are occasionally organized.

Conditions of Employment

All employees must provide an acceptable current criminal record check through the local RCMP, and a Canadian social insurance number before a final job offer can be made.

Seasonal vs full-time permanent jobs

Most jobs at Douglas Fir Resort & Chalets are year-round full-time permanent positions. There are some seasonal opportunities available as a housekeeper or waterslide attendant (for example mid-June to mid-September and mid-November to mid-March) with a minimum three-month commitment.

International applicants

All qualified applications will be considered for work at Douglas Fir Resort & Chalets. A valid Canadian work permit is required. If you do not have a valid work permit for Canada, see www.cic.gc.cafor more details.

Location and activities

Douglas Fir Resort & Chalets is located on Tunnel Mountain Road just minutes from downtown Banff in Banff National Park, Alberta in the Canadian Rockies. This natural environment offers a wide range of outdoor adventures from hiking, biking and canoeing in the summer to downhill or cross-country skiing, snow shoeing or sledding in the winter.
 



 
 

Douglas Fir Resort & Chalets

Tunnel Mountain Road
P.O. Box 1228
Banff, Alberta T1L 1B2 Canada

For reservations call toll free:
1-800-661-9267
Toll free fax: 1-800-267-8774
Calgary Direct Line: 264-2563
Phone: (403) 762-5591
Fax: (403) 762-8774
Email: stay@douglasfir.com

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